Shipped Orders

Damaged, Lost Items Due to Shipping

Contact your delivery provider and submit a claim.

Damaged/not working Items After Opening the box

You must submit a claim within 30 days of the order being delivered.

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. 

Processing & Delivery Times

Note: processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.

Returns

For orders made through Aurorae, we’ll always issue you a refund for orders that have been damaged, broken, not working (for example, battery not charging, electric parts not operating).  

We can not issue a refund if an item is not working for you personally, for example, if a color of the LED does not match your preferences. We make sure to display the product as accurately as possible. 

If you'd like to return an order (with shipping at your own cost), please see the Contact Us page, submit a message and we'll provide you with an address for our European returns office.